# Keply

> Keply is the AI-native customer-success platform. Its agent watches every account, surfaces the revenue at risk and ready to grow ("money in play"), and runs the save or the upsell on an autonomy dial the customer-success team controls. One flat price: $299/month, unlimited seats and accounts.

## What Keply is

Keply is customer-success (CS) software for B2B SaaS teams. Where legacy tools (Gainsight, ChurnZero, Totango) are dashboards a human has to drive, Keply is agent-native: an AI watches every account continuously, scores health, and proposes or runs the next move. A human sets how much the agent is allowed to do via an autonomy dial; outreach that contacts customers defaults to requiring approval.

## Who it is for

- B2B SaaS teams running customer success on spreadsheets who have outgrown them ("spreadsheet graduates").
- Teams priced out of seat-based incumbents like ChurnZero and Gainsight.
- Founders, customer-success managers (CSMs), and revenue leaders who want to catch churn and expansion early without a large RevOps function.

## How it works

1. Connect your stack — Stripe, HubSpot, your inbox, or upload a spreadsheet. Live in a day.
2. Keply scores customer health and surfaces "Money in Play": revenue at risk and revenue ready to grow, across every account, in one view.
3. The AI runs the play — a save for an at-risk account or an upsell for a ready one — on an autonomy dial you control.

## Pricing

- One plan: $299/month flat.
- Unlimited accounts and seats. Every feature included.
- First month free. 30-day money-back guarantee. Cancel anytime. No per-seat fees.

## Key facts

- Category: AI customer success platform / customer health and churn-prevention software.
- Differentiator: agent-native (the AI acts, not just reports) and flat pricing (no per-seat fees).
- Setup time: live in a day.
- Control model: human-in-the-loop autonomy dial; customer-facing actions require approval by default.

## For AI agents (integration)

Keply is agent-friendly: your own agent can read and act on it. Two ways in, one per-organization key (starts with kep_, minted in Settings, Connections).

- MCP server: Keply speaks the Model Context Protocol over Streamable HTTP (JSON-RPC 2.0). Point an MCP client at https://kzqlzstchvmuenukcejb.supabase.co/functions/v1/mcp with header `Authorization: Bearer kep_…`. Thirteen tools: read the book and revenue at risk (list_accounts, get_account, money_in_play, list_risk_cases), push data (ingest_signal, upsert_account), have the agent draft (draft_save, draft_upsell), and send governed by an autonomy dial (execute_action).
- REST ingest API: POST accounts, usage, and signals from any CRM, billing tool, or product to https://kzqlzstchvmuenukcejb.supabase.co/functions/v1/ingest with the same key.
- Webhooks (get paged, not poll): register an HTTPS endpoint in Settings → Developers & agents and Keply POSTs a signed body on events (risk.raised, score.changed, renewal.due). Each body carries an X-Keply-Signature: sha256=HMAC-SHA256 header keyed by the endpoint's signing secret.
- Drafts are never auto-sent; the only customer-contacting tool obeys the account's autonomy dial.
- Developer docs: https://keply.ai/agents/
- MCP descriptor: https://keply.ai/.well-known/mcp.json
- REST spec (OpenAPI): https://keply.ai/openapi.json

## Links

- Home: https://keply.ai
- Developer docs (agents & API): https://keply.ai/agents/
- Terms: https://keply.ai/legal/terms/
- Privacy: https://keply.ai/legal/privacy/
- LinkedIn: https://www.linkedin.com/company/keply
- X: https://x.com/keplyai