Keply vs Totango
Totango gives your team modular blocks to assemble into a CS motion. Keply skips the assembly: it reads the signals, drafts the save and sends it, at a flat $299/month. Here’s an honest comparison.
$299/mo flat · first month free · 30-day money-back · cancel anytime
Assemble your motion, or let the agent run it.
No assembly required
Totango's SuccessBLOCs are building blocks; composing them into a motion is your team's job. Keply starts on sensible defaults and calibrates on your own churn history.
Keply acts
A configured playbook still waits for a person to run it. Keply reads the signals, drafts the save and sends it, with your approval by default.
One flat price
$299 a month for unlimited seats and accounts, listed publicly. No quote call, no tier decision, no per-seat math as your team grows.
Keply vs Totango at a glance
| Keply | Totango | |
|---|---|---|
| Pricing model | Flat $299/month, unlimited seats and accounts | Quote-based, tiered plans; public entry tiers have existed, current pricing on request |
| Published annual cost | ~$3,600/year, listed publicly | Not published for the plans most teams land on |
| Approach | An agent that reads the signals and does the work | Modular SuccessBLOCs your team picks and assembles into its own motion |
| Setup | Live in a day on sensible defaults, connect Stripe, HubSpot or your inbox, or upload a spreadsheet | You choose and configure the modules that match your process |
| Who does the work | Keply drafts the save and sends it, with your approval by default | Your team runs the playbooks it configures |
| Health scoring | Calibrated on your own churn history, with the signals behind each score on screen | Health scoring your team defines and configures |
| Company | Keply, built AI-native from day one | Totango merged with Catalyst in 2024; one platform serving mid-market CS teams |
| Commitment | Month-to-month · first month free · 30-day money-back · cancel anytime | Varies by plan; larger plans are quote-based contracts |
| Best for | Teams that want the outcome on day one, not a toolkit to assemble | Teams that want to compose their own CS motion from modular building blocks |
Totango does not publish pricing for most plans; nothing here estimates it. Comparison based on publicly available information as of August 2026.
Where Totango is the better fit
Totango’s composable approach is a genuine strength. If your team has a clear CS process of its own and wants to encode it, SuccessBLOC by SuccessBLOC, the modular toolkit gives you that control, and the merged Totango–Catalyst platform serves mid-market teams well. Keply is built for teams at the other end: no time to assemble a motion, a book that needs scoring this week, and a preference for an agent that proposes the move and sends the save over a toolkit that waits to be configured.
Keply vs Totango, FAQ
- Is Keply a good Totango alternative?
- Keply is a strong Totango alternative for teams that want the work done rather than a toolkit to assemble. It's $299/month flat for unlimited seats, live in a day, and the AI drafts and sends the save with your approval by default. Totango's modular approach remains a good fit for teams that want to compose their own CS motion.
- How much does Totango cost compared to Keply?
- Totango's pricing is quote-based and tiered; public entry tiers have existed, but current pricing for most plans is on request. Keply is $299/month flat, about $3,600/year, listed publicly, with unlimited seats and no annual lock-in.
- What's the difference between Keply and Totango's SuccessBLOCs?
- SuccessBLOCs are modular templates, goals, metrics and playbooks your team picks and configures to build its own motion. Keply skips the assembly: it reads your email, ticket, usage and billing signals, scores every account, and drafts and sends the save itself, with your approval by default.
- Didn't Totango merge with Catalyst?
- Yes, Totango and Catalyst merged in 2024 and operate as one company. The combined platform serves mid-market CS teams with a composable, modular approach.
- Can I move from Totango to Keply?
- Yes. Connect Stripe, HubSpot, or your inbox, or upload a spreadsheet export, and be live in a day. The first month is free and there's a 30-day money-back guarantee, so you can compare on your own book before deciding.
See who's churning and who's ready, on your own book.
Connect your stack or drop in a spreadsheet. Live in a day.
Start freeFlat $299/mo. First month free. 30-day money-back. Cancel anytime.
Other comparisons