Keply vs Vitally
Vitally is a polished workspace your CSMs drive. Keply is an agent that works the book for them: it reads the signals, drafts the save and sends it, at a flat $299/month. Here’s an honest comparison.
$299/mo flat · first month free · 30-day money-back · cancel anytime
Drive the workspace, or let the agent work the book.
The agent works the book
A workspace, however good, waits for a CSM to open it. Keply reads email, ticket, usage and billing signals itself and brings you the accounts that need a move.
The save arrives drafted
Keply doesn't stop at flagging risk. It drafts the save and sends it, with your approval by default, on an autonomy dial you control.
A price you don't have to request
$299 a month flat, unlimited seats, listed publicly. Vitally's tiers all sit behind a pricing request, with seats in the math on most plans.
Keply vs Vitally at a glance
| Keply | Vitally | |
|---|---|---|
| Pricing model | Flat $299/month, unlimited seats and accounts | Quote-based; tiers by touch model (Tech-Touch, Hybrid-Touch, High-Touch), pricing on request¹ |
| Published cost | ~$3,600/year, listed publicly | Not published; every tier is behind a pricing request¹ |
| Per-seat fees | None, the price doesn't change as your team grows | Seat-based plans, quote on request; only the top tier advertises unlimited full seats¹ |
| Who does the work | Keply reads the signals, drafts the save and sends it, with your approval by default | A hands-on workspace your CSMs drive themselves |
| Setup | Live in a day on sensible defaults, connect Stripe, HubSpot or your inbox, or upload a spreadsheet | Your team builds its workspace: hubs, docs, playbooks and automations |
| Health scoring | Calibrated on your own churn history, with the signals behind each score on screen | Configurable health scores your team defines |
| UI/UX | One job on screen: the risk, the why, and the drafted save | Strong reputation for design and polish, a workspace CSMs enjoy driving |
| Commitment | Month-to-month · first month free · 30-day money-back · cancel anytime | Quote-based contracts |
| Best for | Lean teams that want the reading, triage and drafting done for them | Teams that want a hands-on workspace their CSMs run day to day |
¹ As shown on vitally.io/pricing as of August 2026: three tiers, no published amounts, all behind “Request Pricing”; the High-Touch tier advertises unlimited full seats.
Where Vitally is the better fit
Vitally has earned its reputation: it’s one of the best-designed CS platforms on the market, and teams that want a hands-on workspace, hubs, docs, playbooks their CSMs build and drive themselves, genuinely like working in it. If your CSMs have the time and the appetite to run their book from a workspace every day, Vitally is a strong choice. Keply is built for the team that doesn’t: the signals get read, the book gets scored, and the save arrives drafted, whether or not anyone opened a dashboard that morning.
Keply vs Vitally, FAQ
- Is Keply a good Vitally alternative?
- Keply is a strong Vitally alternative for lean CS teams that want the reading, triage and drafting done for them. It's $299/month flat for unlimited seats, live in a day, and the AI drafts and sends the save with your approval by default. Vitally remains well liked by teams that want a polished, hands-on workspace their CSMs drive themselves.
- How much does Vitally cost compared to Keply?
- Vitally doesn't publish prices; its Tech-Touch, Hybrid-Touch and High-Touch tiers are all quote-based, and seats factor into most plans. Keply is $299/month flat, about $3,600/year, listed publicly, with unlimited seats and no annual lock-in.
- What's the real difference between Keply and Vitally?
- Who does the work. Vitally is a well-designed workspace: your CSMs build hubs, docs and playbooks and drive the accounts themselves. Keply is an agent: it reads your email, ticket, usage and billing signals, scores every account, and drafts and sends the save itself, with customer-facing actions requiring your approval by default.
- Can I move from Vitally to Keply?
- Yes. Connect Stripe, HubSpot, or your inbox, or upload a spreadsheet export, and be live in a day. The first month is free and there's a 30-day money-back guarantee, so you can compare on your own book before deciding.
See who's churning and who's ready, on your own book.
Connect your stack or drop in a spreadsheet. Live in a day.
Start freeFlat $299/mo. First month free. 30-day money-back. Cancel anytime.
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