Last updated: June 2026
These Terms of Service ("Terms") govern your access to and use of Keply (the "Service"). Keply is operated by Keply Ltd("Keply", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.
Keply is an AI-assisted customer-success platform. It ingests data you connect, computes health scores and risk signals, and drafts outreach. AI outputs are suggestions, not advice; a human controls the autonomy dial, and actions that contact your customers default to requiring your approval.
You must be at least 18 and able to form a binding contract. You are responsible for your account credentials, for all activity under your account, and for keeping your contact details accurate. Notify us promptly at [email protected] of any unauthorized use.
You retain ownership of the data you connect ("Customer Data"). You grant Keply a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide and improve the Service and as instructed by you. You are responsible for having the rights, consents, and lawful basis to connect and process that data, including any personal data of your customers. Where Keply processes personal data on your behalf, our Data Processing Addendum applies and forms part of these Terms.
You agree not to use the Service to: violate law or third-party rights; upload unlawful, harmful, or infringing content; send unlawful or unsolicited communications; transmit malware; probe, scan, or breach security; reverse-engineer or copy the Service; resell or provide the Service to a third party except as permitted; or use it to build a competing product. You will not exceed documented rate or usage limits or interfere with other customers' use.
Drafts, scores, and summaries are generated by automated systems and may be inaccurate or incomplete. You are responsible for reviewing any content before it is sent or acted upon. You are responsible for the messages you choose to send to your customers through the Service. Keply does not guarantee the accuracy of scores or predictions.
Paid plans are billed as described at sign-up. New organizations get their first month free; the plan converts to paid at the end of that month unless cancelled before it ends. In addition, we offer a 30-day money-back guarantee: if you are not satisfied, email us within 30 days of your first payment and we will refund that payment in full. Outside the free month and this guarantee window, fees are non-refundable except where required by law or expressly stated. Fees are exclusive of taxes, which you are responsible for. To claim the guarantee or cancel, contact [email protected].
The Service integrates with third-party providers you choose to connect (e.g. your CRM, mailbox, billing, and calendar) and relies on subprocessors listed at keply.ai/legal/subprocessors. Your use of those services is governed by their terms, and we are not responsible for their acts or omissions.
Keply and its licensors own all rights in the Service, including software, models, and branding. We own aggregated, de-identified data and service-improvement insights that do not identify you or any individual. You own your Customer Data and any output as between you and Keply, subject to the license in Section 3.
Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully received from a third party.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that scores or predictions are accurate or that the Service will be uninterrupted or error-free.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEPLY AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You will defend and indemnify Keply against third-party claims arising from your Customer Data, your use of the Service, or your breach of these Terms.
You may stop using the Service at any time. We may suspend or terminate access for breach, for risk to the Service or other customers, or to comply with law. On termination, your right to use the Service ends. For 30 days after termination you may request an export of your Customer Data; after that window we will delete or return it as described in our Privacy Policy and the DPA.
We may update the Service and these Terms. For material changes to these Terms we will provide reasonable notice (e.g. by email or in-app). Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. The competent courts of Tel Aviv-Yafo, Israel have exclusive jurisdiction over any dispute, and you consent to that jurisdiction and venue. Nothing here limits mandatory consumer-protection or data-protection rights available to you under your local law.
We target 99.9% monthly uptime for the core Service, excluding scheduled maintenance and events outside our reasonable control. If we fail to meet that target in two consecutive calendar months, your sole and exclusive remedy is to request a refund of the fees for the affected period by emailing [email protected]. This commitment does not apply to beta features or to outages caused by third-party services you connect.
Keply Ltd. Questions about these Terms: [email protected]. Security: [email protected]. Privacy: [email protected].